Join our Customer Service Team Today

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Role: Customer Service Agent London

Applications Deadline: 5 pm, 28th February 2019

Start date: Immediate

Duration: Permanent

Location: Stratford, London

We are a fast-growing content and tech agency. Based in Stratford, our expertise includes focusing on ethnic groups and the BAME community and have been described as London’s leading black agency. With a strong creative and tech reputation, we have film, content, design software development and web design capabilities within a young enthusiastic team.

We are looking for a Customer Service Agent with a great personality and is passionate about assisting clients in Europe, Asia and America over the phone and online. The ideal candidate must be hungry for a new challenge and ready to grow their career within Customer Service. So, if you are ready to join a friendly and lively environment where no two days are the same, we would love to hear from you.

RESPONSIBILITIES

  • Troubleshoot problems and provide technical assistance to customer enquiries.
  • Handling several telephone calls or live chats with our customers at any given time.
  • Being able to work quickly by maintaining a first response time of 15 seconds and an average response time of 20 seconds.
  • Assisting customers with matters throughout their application process.
  • Handling complaints and being able to help in solving customer problems.
  • Liaising amongst different departments both within company and clients’ organisations.
  • Personable with the ability to build relationships.

KNOWLEDGE, SKILLS, EXPERIENCE

  • 1 year + previous experience in Customer Service (via Telephone and/ or Live Chat)
  • Minimum typing speed of 65 Words Per Minute
  • The ability to handle multiple chats at the same time
  • Flexibility to deal with constant change in a dynamic organisation
  • Great telephone manners
  • Excellent PC and typing skills
  • Good spelling and grammar
  • Ability to write non-standard responses using conversational language, as well as applying the right tone and demonstrating a range of interpersonal skills
  • Strong attention to detail
  • Candidate must be very fluent in written and spoken English,
  • Candidate must speak fluently at least one Ghanaian language

AGENCY OFFERING

  • Monday – Friday (8-hour working shift. Working times subject to the time zone of the client)
  • Great Friendly and lively environment
  • Opportunity to grow and progress

TO APPLY

Send your CV and cover letter to Philip at this email [email protected]