Building a strong relationship with your customers can be a more reliable and
more effective way to raise more revenue. Many businesses believe once a customer has purchased or used your service that is it they are hooked, but this is far from the case. When a new customer purchases you want to keep them as a loyal customer. And have them purchase form you every time they need that service or product. In this Blog we are going to be going through EMH’s top 5 tips to start building a relationship with your customers.
Treat others the way you want to be treated. This may seem like a basic top tip, however it is the one that is often forgotten. It is important for you as the business owner to put yourself in the shoes of the client/customer. This way you can gain a full understanding of what works and what doesn’t. And once that is understood you can provide that perfect level of customer service that your EG Connect customers are looking for which is built on respect.
Keeping things to professional can also have an effect on building relationships with customers. It is always important to show the human side of your business. Keeping things too professional can really make your customers feel intimidated, adding a more human touch can help the client feel more comfortable, thus allowing he or she to open up to you about a need.
Being honest about the product or service you provide is important for building customer loyalty and gaining repeat purchase. Stretching the truth about your products or services in any way can seriously ruin your reputation with customers or clients. If you can be honest and realistic about any service or product that your business offers, customers will appreciate this and a foundation for a lasting relationship can begin.
It is always important to Remember that your customers are people and each of them are individual. At the first point of contact with a customer or client it is important to remember not only the name but something about the individual as a person. This will allow you to build a more personal relationship with your customers, as well as this if you know your customers more you can tailor your service and promotions to each individual, hence giving customers a reason to come back. this has a massive impact on building customer relationship.
Each connection is unique and should be treated as such. Often the best tactic is to just be yourself and not overthink things. Take a genuine interest in a relationship and the rest will take care of itself.
These are our top tips to start building a successful relationship with your customers. These tips should allow you to bring more secure revenue to your business. We at EMH Global have built a software to make it much easier to build relationships with your customers. EG Connect is the software that will allow you to build a customer base where you can gather information on your customers and send them emails or sms texts about offers and promotions, or send more personal texts to your customers for example a birthday message, to build that relationship further. For more information please click here and contact us today for some exclusive offers.
Every great business is built on friendship.-J.C. Penney, Founder of J.C. Penney Stores